Both Omni Channel Call Center Solutions include..
No time increment. By the second billing (unlike our competitors)
Reporting on the KPIs that matter
Free connection to your current phone number and/or software
Shared Contact Center Solutions
Our pool of agents is shared between our clients.
At less than $.10 USD per minute, it's a no brainer.
Monthly billing by the second
For low or highly fluctuating volumes
Great for Christmas and seasonal needs
Fast Set Up
No Minimum Time Usage
For businesses of any size
No hidden fees. No requirements
Dedicated Contact Center Solutions
One or more agents is exclusively dedicated to you.
Reps transferred/hired to your requirements
Fully customized service & agent pool
Great for high sustained volumes
Agents trained according to to the guidelines you set
Real Time reporting on the KPIs you care about
No Hidden Fees
For Businesses of any industry
Fast Training, if required
Shared VS Dedicated Call Center Represenatives
A Solution for every business
Shared Contact Center Model
If you expect low volumes or need support at peak hours or time of the month, this model will give you great flexibility. Shared Models can also fit large businesses since reps are used to deal with different clients. Its main advantage is that you are billed only for what you use, and get multi channel support whether you need 5 minutes or 10 hours.
Dedicated Contact Center Representatives
You have very specific requirements or expect high sustained volumes? Don't get us wrong, our shared services are excellent, but dedicated agents are the best in call center outsourcing since they are trained to only serve your clients, and will schedule their work time to always be there when needed 24/7/365.
Combined / Hybrid Call Center Support
You have a dedicated agent but are expecting more volume than usual? inexCONTACT's software will reroute more than normal traffic to the appropriate representatives from our shared agents pool to maintain the quality your customers have become accustomed to and keep waiting time low, at our standard $5/h.