Why outsource to a BPO call center for your inbound communications ?
Our best selling inbound contact center services
More contact center outsourcing services
inexCONTACT’s possibilities are endless. As long as your demand does not involve rocket science, we can do it.
Here is a non-exhaustive list of some other services our agents provide.
Feel free to ask us about any listed and non-listed services you might need.
inexCONTACT’s Inbound BPO Call Center representatives qualities
Conflict resolution and problem solving skills
Patience & Attentiveness
Extensive knowledge of our client’s brand, service and products
Familiarity with every channel
What is an Inbound Call Center?
An inbound call center answer calls & messages which come to you or your business with the primary objective to attend to the needs and make the person reaching out to you feel like she or he is your priority. Those who call you can hear a voice instead of voicemail.
Multi-Channel? Call Center? Contact Center?
Call Centers are often referred to as Contact Centers because although most inbound communications are still Voice calls (VoIP), modern call centers now integrate all non-voice channels such as live chat, Txt, email and Video calls to their CRM (Customer Relations Management Software).
What services do Inbound Contact Centers offer?
Contact Centers field any questions relative to a product, service or customer’s account, troubleshoot, solve or submit a ticket regarding a problem, as well as schedule appointments and redirect to the relevant department. Customer Service Outsourcing is our bread and butter.